Privacy Policy

Effective Date: 16 June 2025

1. Introduction

BULA FLIGHTS (referred to as “we”, “us”, or “our”) is dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, utilise, store, disclose, and protect your personal information when you access our website and use our services. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our platform or services:

• Identity and Contact Data: Full name, title, email address, postal address, telephone number (including country code), and other contact preferences (e.g., WhatsApp, Viber, Messenger).
• Booking and Transaction Data: Travel preferences, passport details, date of birth, gender, nationality, payment information (e.g., credit/debit card details), booking history, and details of services purchased.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, including navigation paths, time spent on pages, and referring website addresses.
• Communication Data: Records of your correspondence with us, including email, chat, and phone interactions.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Sensitive Personal Information: In limited circumstances, such as for specific accessibility requirements or dietary needs related to your travel, we may collect sensitive information. This will only occur with your explicit consent.

3. How We Use Your Information

We process your personal information for the following purposes:

• Service Provision: To process and fulfil your flight bookings, issue tickets, manage reservations, and provide requested travel-related services.
• Communication: To communicate with you regarding your bookings, provide important updates, send service announcements, and respond to your inquiries via email, phone, or messaging applications.
• Payment Processing: To process payments for services and manage refunds, chargebacks, and related financial transactions.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, improve our website functionality, enhance user experience, and develop new services.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about products or services that may interest you, in accordance with your communication preferences and permissions. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: To verify your identity, protect against fraudulent transactions, detect and prevent unauthorized access to your account, and ensure the security and safety of our IT systems.
• Legal and Compliance: To comply with applicable local and national laws, regulations, legal processes, and government requests, and to enforce our Terms and Conditions.

4. Data Sharing and Disclosure

BULA FLIGHTS categorically does not sell or rent your personal information to third parties. That being said, we may share your information with the following entities for the purposes outlined in this policy:

• Travel Service Partners: Airlines, ground transfer operators, and other third-party suppliers to facilitate and fulfil your bookings and related travel services.
• Payment Processors: Secure third-party payment gateways to process your financial transactions.
• Service Providers: Third-party vendors who provide services on our behalf, such as IT support, data analytics, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law, court order, or government request, or to protect the rights, property, or safety of BULA FLIGHTS, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to collect information ONLY about your site-related activities. These technologies help us:

• Personalise content and in-house advertisements.
• Analyse website traffic and usage patterns.
• Remember your preferences and settings for future.
• Enhance overall website functionality and user experience.

You can manage your cookie preferences through your browser settings.

6. Data Security

We implement robust technical, administrative, and physical safeguards designed to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include data encryption, firewalls, secure server environments, and strict access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to Be Forgotten): You can request that we delete your personal information, as long as it doesn’t contravene our legal obligations.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information, under certain conditions.
• Right to Object: You can object to our processing of your personal information, under certain conditions, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 10. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Contact us at bula@bulaflights.com to make a request.

Video and audio recording

For security, safety, and quality assurance, BULA FLIGHTS utilizes video and audio recording technologies across its operations. This includes:

• Closed-Circuit Television (CCTV): Cameras operate within and around our stations and other premises.
• Recorded Communications: Our reservation and customer service telephone systems may record calls, in accordance with applicable legal requirements.
• Digital Interaction Logs: We maintain logs or records of customer interactions on our digital interactive services
• These recordings and logs may be used for various purposes, including:
  • Preventing and detecting criminal, malicious, or fraudulent activities.
  • Protecting the health and safety of our customers and employees.
  • Managing and safeguarding company property and other visitors.
  • Ensuring quality assurance and improving our services.

Policy on Minors and Website Usage

To ensure legal compliance and the secure processing of bookings, BULA FLIGHTS’ services and the creation of user profiles are restricted to individuals who are 18 years of age or older.

• Age Restriction for Bookings and Profiles: Only individuals who have reached the age of 18 years, or the age of majority in their jurisdiction of residence, are permitted to create a user profile, make bookings, or enter into any contractual agreements for flights or other services on the BULA FLIGHTS Platform.
• Bookings by Adults on Behalf of Minors: An adult (18 years or older) may book flights or other travel services on behalf of accompanying minors. In such cases, the adult making the booking is solely responsible for ensuring that all information provided for the minor(s) is accurate, and that all applicable airline and destination requirements for child travel are met.
• Unaccompanied Minors: While BULA FLIGHTS facilitates bookings for general travel, the specific policies, procedures, and any associated fees for Unaccompanied Minors (children traveling without an adult aged 18 or older) are determined exclusively by the operating airline. The User booking on behalf of an unaccompanied minor is solely responsible for:
  • Verifying the specific airline's unaccompanied minor policy, age restrictions, required documentation, and fees prior to booking.
  • Complying with all airline and governmental requirements for unaccompanied minor travel.
  • BULA FLIGHTS cannot guarantee the availability of unaccompanied minor services for all flights or airlines and recommends direct contact with the airline for such arrangements.
• Violation of Policy: Any attempt by a minor to create a profile or make a booking will be considered a breach of these Terms and Conditions. BULA FLIGHTS reserves the right to cancel any booking made in violation of this policy without notice, and any payments made may be forfeited.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated ‘Last Updated’ date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us at: